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Frequently Asked Questions

Click on “Sign Up” and enter your information in the required fields. When approved, you will receive an e-mail notification. At that point you can sign in and start setting up your organization. IMPORTANT NOTE: You must be a program administrator at your company to set up an account for your organization. Individual employees and other participants must be invited by the program administrator once you setup your company account.  In addition, you will need to allow e-mails to come from notifications@paybackincentives so they don’t end up in your Junk or Spam folders.

Nope. There are no contracts, no minimum order amounts, and no long-term commitments.

The Starter Plan costs just $9.99 per month, plus the cost of any points you purchase. Every point costs $1 and has an e-gift card redemption value of $1. If you use the Starter Plan, you will need to pay for points via PayPal or by credit card, both of which include a transaction fee of approximately 3%. The Advanced Plan costs $29.99 per month, plus the cost of any points you purchase. You can pay for points via PayPal or by credit card, both of which include a transaction fee of approximately 3% – but you also have the options of paying for both points and your monthly fee by company check or ACH transfer, neither of which include a transaction fee. The Pro Plan costs $99.99 per month and offers all of the benefits of the Advanced Plan. There are no other fees – no setup fee, no per user fee, nothing.

Do you occasionally give out gift cards or other awards to employees, clients, or vendors? Do you only give out incentives a few times a year? Do you have a drawer full of gift cards that you have to manually manage? The Starter Plan is perfect for you. You can recognize participants immediately and Grant them points. With those points, they can pick the e-gift card of their choice and have it delivered via email within seconds. Best of all, you can keep track of all your payouts — and you never have to go shopping for gifts again. Just use it when you need it. The Starter Plan allows for unlimited participants and is just $9.99 per month.

Do you want to Assign points to others in your organization so they can request points Grants for other participants? Do you want to have multiple levels of approval? Do you need more reporting options? Do you have 100 employees or fewer? The Advanced Plan is perfect for you. You can customize your site with your logo and color choice, control your entire program with ease, and assign points easily. Each point costs just $1 and is worth $1 in incentive value — there’s no markup. Get it all for just $29.99 a month (plus the cost of your points).

Do you want to Assign points to others in your organization so they can request points Grants for other participants? Do you want to have multiple levels of approval? Do you need more reporting options? Do you need to include a large number of participants? The Pro Plan is perfect for you. You can customize your site with your logo and color choice, control your entire program with ease, and assign points easily. Each point costs just $1 and is worth $1 in incentive value — there’s no markup. It covers an unlimited number of participants. Get it all for just $99.99 a month (plus the cost of your points).

Click on “Log In” and enter your e-mail and password combination.

Click on “Forgot My Password” under the login area and then enter the e-mail address you used when you set up your account.  Your password will be sent to you.

Points cost $1 USD each and are worth $1 in incentive value.  That means if you want to give an employee a $25 award, it will cost $25.

You can always upgrade your plan. However, once you switch to the Advanced Plan, you cannot revert to the Starter Plan. And once you upgrade to the Pro Plan, you cannot revert to either of the lower tiers.

With the Starter Plan, you’ll be able to pay for points with PayPal or a credit card, both of which include a transaction fee of approximately 3%. When you select the Advanced Plan or Pro Plan, you’ll also have the option to pay for your points — and your monthly fee — via ACH transfer, company check, company credit card, or PayPal with no transaction fee.

With the Starter Plan, you can view reports that will show how many points you’ve purchased in total; how many points you’ve granted to participants, and how many points you have left to spend. Participants will be able to see how many points they’ve earned and what e-gift cards they have ordered. With the Advanced Plan and the Pro Plan, you can also view reports that show how many points were Assigned to each participant to Grant, how many points were Granted, any pending Grant requests, how many points you’ve purchased, and how many points are remaining to be granted to participants. You’ll also see any points that were granted to you and any e-gift cards you’ve purchased for yourself.

No. Once you purchase points, they are yours to Grant to participants or Assign to others so they can request Grants for participants (Advanced Plan and Pro Plan only). And once the points are Granted to participants, they do not expire as long as the participant stays with your company.

Once you purchase the points, they must be used to purchase e-gift cards via Payback Incentives.  The points you purchase do not expire.

Yes — in the Advanced and Pro plans only. If you Assign points to a participant and they haven’t Granted them to another program participant yet, you may “TakeBack” those points and re-Assign them elsewhere. However, once points are Granted to a participant, they cannot be returned to the organization.

When you Grant points, the participant can spend them immediately on e-gift cards. In the Advanced and Pro plans, however, you can also Assign points to another participant. They, in turn, can use the Assigned points to request a Grant for other participants (for peer-to-peer recognition, manager-to-employee recognition, etc.). Assigned points cannot be spent — they must be Granted to another participant. Depending on how your organization is structured, Grant requests can either be auto-approved or require up to three levels of approval, including the administrator.

The company administrator and any participants who received points must spend all the remaining points on e-gift cards and simply stop using the program at the end of your term.

Simply enter their e-mail address and click “Send Invitations,” and the system will generate an e-mail to them. You can also upload a .txt file of email addresses if you’d like to send a message to a group. Your employees can then log onto the program and set up their profile. In the Advanced and Pro plans, the program administrator will be able to assign them various permissions: Recipient: to receive points through the program; Approver: if they can approve Grant requests. Grant requests follow an approval chain and go up the organizational hierarchy. Assignor/Grantor: if they are allowed to request Grants for other participants within the program or if you want them to be able to re-Assign points to other participants.

With the Starter Plan, the company administrator purchases points and then Grants them to participants directly. With the Advanced or Pro plans, the administrator can either Grant them directly to participants — or they can Assign points to others, who are then able to request grants for other participants. The Advanced and Pro plans also include the option to have auto-approval or single- or dual-levels of approvals before points are ultimately awarded to participants. It’s also possible to have the program administrator added as a final level of approval.

With the Starter Plan, all points Grants are set to Auto-Approve, meaning the recipient gets the points immediately and can trade them in for e-gift cards. With the Advanced and Pro plans, the administrator is set to Auto-Approve. However, Grantors in your organization can be set to Auto-Approve; Single-Level Approval (so any Grant requests must be approved by their supervisor); or Dual-Level Approval (so Grant requests must be approved by two levels above them). The Administrator can also have final Administrator Approval over any Single- or Dual-Level Grant requests.

There is a wide variety of e-gift cards for nationwide retailers.  Delivery is immediate to their e-mail address.

They simply click on “Redeem” in the menu bar and then view the available e-gift certificates.  They choose the e-gift card value with the drop-down menu and then click “Redeem.”  They will receive an e-mail confirming their order and linking them back to the redemption site to collect the redemption code.  The e-mail address must be valid or the item will not be delivered.

Points that are not spent are kept in their points bank for a later session.

No – e-gift cards do not expire.

The e-gift cards will only be sent to the e-mail address the participant uses to access the system. When they are invited into the program they will need to verify their information at that time.

No; the only points participants can spend must be Granted by the company. Your company administrator is the only person authorized to buy points for the program.

Yes – the points do not expire.  However, they must spend them before they leave the organization that awarded the points to them.  If they leave the company before spending all the points, the points are forfeited.

You need to adjust your Junk or Spam settings to allow e-mails to come from notifications@paybackincentives.com.

Our e-gift card merchants provide us with a discount for each card, so we don’t need to mark it up or charge extra to our customers. That means if you want to give someone 25 points, it will cost just $25 and then they can redeem it for a $25 e-gift card. Again, we make our money on the e-gift cards that are redeemed.